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DiPlato

WhatsApp pickup ordering for independent restaurants

Your customers order from you — on WhatsApp.

DiPlato gives your restaurant its own WhatsApp assistant. It answers customer questions, helps diners choose and turns conversations into orders — with online payment before pickup and a screen for every order in your kitchen. Set it up yourself, or with a DiPlato specialist.

Start Now

Plans from $149/month, plus a one-time Launch Package. DiPlato doesn’t take a percentage of your sales.

Taquería LunaWhatsApp Business

Hi! 2 al pastor and 1 birria for pickup?

From your menu: 2 × Taco al pastor $7.00 · 1 × Taco de birria $4.25

Subtotal$11.25

Total, incl. tax and DiPlato fee$12.76

Pay securely →

Paid ✓ Order #1042 is on its way to the kitchen.

  1. 1Message
  2. 2Order
  3. 3Paid
  4. 4Kitchen

Order screen · New

#1042 · MariaPaid

2 × Taco al pastor

1 × Taco de birria

Pickup 6:40 PM

#1041 · Preparing

Ready in 5 min

Ticket #1042

Prints only if you turn on automatic printing

Example restaurant · product preview. Static frame shown with reduced motion.

Running pickup shouldn’t cost you your customers

Marketplaces take a cut

A percentage of every order goes to the app — and the diner belongs to the app, not to you.

The phone rings mid-rush

Orders taken by phone during service mean mistakes, holds and missed calls.

No payment, no guarantee

Unpaid pickup orders turn into no-shows and wasted food.

How it works

  1. Set up with guidance

    Add your menu, hours and payments in one guided workspace — or let a specialist help.

  2. Share your WhatsApp number

    Diners message your restaurant’s own number, from your profile, your links or your signage.

  3. Diners get answers, order and pay

    Your assistant answers their questions from your current menu and hours, helps them choose and builds the order. Diners pay before they pick up.

  4. Your kitchen gets it

    Every paid order appears on your order screen — and prints, if you want it to.

For your diners

From “hi” to paid — in the chat your diners already use

No app to download and no account to create. Diners message your restaurant’s own WhatsApp number, get their questions answered, order from your current menu, pay, and pick up.

  1. 1 · Discover you
    Restaurant photo

    Taquería Luna

    Mexican · $ · Charlotte, NC

    Open until 9 PMMessage on WhatsAppWebsiteShare

    Your profile, links or signage open your restaurant’s own WhatsApp — not a marketplace.

  2. 2 · Chat · answer from your menu
    Taquería LunaWhatsApp Business

    2 al pastor and a horchata for pickup, please

    From your menu

    2 × Taco al pastor $7.00 · 1 × Horchata $3.50. Ready around 6:40 PM. Anything else?

    That’s all, thanks

    Answers only from your current menu, prices and hours — never invented.

  3. 3 · Summary · total · pay
    Taquería LunaWhatsApp Business

    Order summary

    2 × Taco al pastor$7.00

    1 × Horchata$3.50

    Subtotal$10.50

    Tax (example)$0.76

    DiPlato fee

    Total$11.95

    Pay securely →

    Checkout opens in Stripe

    Example: the diner sees a small fixed DiPlato fee before paying.

  4. 4 · Confirmed
    Taquería LunaWhatsApp Business

    Order #1042Paid

    Payment confirmed by Stripe

    Thanks, Maria! Your order is confirmed. We’ll message you here when it’s ready.

    The order reaches your kitchen only after payment is confirmed.

Example restaurant and prices · product preview

Payments

Paid before pickup. Paid out to you.

Diners pay by card in a secure Stripe checkout before your kitchen starts. Order payments go to your restaurant’s own Stripe account, then to your bank on Stripe’s payout schedule.

  • The diner sees a small fixed DiPlato fee before paying. DiPlato doesn’t take a percentage of your sales.
  • Your restaurant pays Stripe’s card processing fees.
  • An order is marked paid only after Stripe confirms the payment.

Diner pays the order total

Order, tax and a small DiPlato fee, by card

Your restaurant’s Stripe account

Order amount and tax, less Stripe processing

DiPlato fee

Fixed amount, paid by the diner

Your bank account

On Stripe’s payout schedule

Illustrative flow

From paid to prepared

Every paid order goes straight to your order screen

No calls to take, no payment to chase. The kitchen sees an order only after Stripe confirms it — and it stays on screen whether or not you print.

  1. 1 · Payment verified

    Payment verified

    Confirmed by Stripe

  2. 2 · Paid order

    #1042 · MariaPaid

    3 items · pickup 6:40 PM

  3. 3 · Your order screen

    New

    #1042Paid

    Preparing

    #1041

    Ready

    #1040

  4. 4 · Optional automatic printing

    Ticket #1042

    2 × Taco al pastor · 1 × Horchata

    Optional · only with automatic printing

Example order · product preview. The order screen is the source of truth; printing is an extra copy.

Order screen only

A complete way to run: orders arrive, move to preparing and ready, and diners get updates. Nothing to install.

Screen + automatic printing

Everything above, plus a printed ticket on a supported printer you own. Included in every plan, from Launch.

Printing never blocks an orderIf a printer goes offline, paid orders keep arriving on screen. Nothing is removed, cancelled or refunded.

Feedback

Hear from every diner — and make things right

A private check-in after each order, a quick way to make things right, and a review invitation offered the same way to everyone.

We never hide, filter, write or pay for reviews — and invitations never depend on a diner’s rating.

Grow

Built to bring diners back to you

Your profile helps new diners find you. Your own WhatsApp number keeps them coming back.

Your DiPlato profile

A public restaurant profile with your hours, photos, location information and a direct path to your WhatsApp — plus your menu when you choose to show it. It doesn’t take orders or payments — it sends diners to you.

See example profiles →

Your number, your diners

Every conversation happens on your restaurant’s own WhatsApp number, so reordering is one message away.

Reports that answer real questions

Orders, sales, top items, busy hours and diner feedback in one place.

Also included

  • Menu builder and import
  • Sold out in one tap
  • Split and overnight hours
  • Team access by role
  • Your team can take over any chat

Setup

Set up in one guided workspace

A checklist shows what’s next, what’s waiting on Stripe or Meta, and what we’re handling. Work on several steps at once and pick up where you left off.

On your own

Every step explained in plain language, with help in each step.

With a DiPlato specialist

They can prepare your menu and settings with you. Only you accept agreements, pay, and go live.

Every new restaurant starts with the Launch Package · $999 one-time

Guided implementation, one menu clean-up pass, Stripe and WhatsApp guidance, kitchen and printer setup, a readiness review, launch checks and a 30-day launch support window.

What’s in the Launch Package →

Your setup5 of 9 ready

  • Account & securityReady
  • Restaurant detailsReady
  • Hours & pickupReady
  • MenuReady
  • Payments (Stripe)Waiting on Stripe
  • WhatsAppYour turn
  • WhatsApp assistantWaiting
  • KitchenReady
  • Launch reviewWaiting
While Stripe reviews your account, you keep setting up everything else.

From first step to live — the same workspace guides you the whole way

  1. 1 · Start1 of 9

    • Account & securityReady
    • MenuYour turn
    • Payments (Stripe)Not started

    Next: add your menu

  2. 2 · Keep going5 of 9

    • MenuReady
    • Payments (Stripe)Waiting on Stripe
    • WhatsAppYour turn

    Stripe reviews while you keep working

  3. 3 · Ready to activate9 of 9

    • Payments (Stripe)Ready
    • WhatsAppReady
    • Launch reviewReady

    Review what starts today, then activate

  4. 4 · Live

    • Ordering on WhatsAppOpen
    • Order screenReceiving

    Your plan starts now, as you confirmed

Example progress · product preview. Readiness is decided by the system, not by a checkbox.

Pricing

Simple plans. Predictable pricing.

DiPlato doesn’t take a percentage of your restaurant’s sales. Every plan includes your WhatsApp assistant, online payment, your order screen and your DiPlato profile.

Launch

Run direct ordering professionally.

$149/month

Operating capacity: 500 paid orders a month

1 location

Start Now

Growth

Recommended

Understand your customers, bring them back and operate at greater scale.

$249/month

Operating capacity: 2,000 paid orders a month

1 location

Start Now

Pro

Scale volume, team and locations with our highest limits.

$399/month

Operating capacity: 7,500 paid orders a month

Up to 3 locations

Start Now

Operating capacity is the order volume a plan is designed for — it doesn’t exempt any order from the fee. Going over never stops orders, and there’s no extra charge. The pricing page explains how the fee works.

Plus the Launch Package, $999 one-time · Enterprise for 4+ locations or custom needs

See full pricing →

Example: what your restaurant pays each month — 300 paid pickup orders at an $18 average order

Your marketplace assumption

300 paid orders × $18 average order × 25% commission$1,350 / month

DiPlato Launch

Monthly membership$149 / month

DiPlato takes 0% of your restaurant’s sales.

Estimate based on your inputs — not a quote and not a promise that you’ll pay less. Compares recurring platform/service costs paid by the restaurant. Payment processing and other third-party costs are separate. One-time setup is not included.Try your own numbers →

Trust

Who’s behind DiPlato — and who handles what

DiPlato™ by NEONEXUS ELITE LLC

DiPlato is built and operated by NEONEXUS ELITE LLC. Prices and what’s included are shown before you pay.

Payments by Stripe

Card payments are processed by Stripe and paid into your restaurant’s own Stripe account.

WhatsApp through Meta

Your restaurant’s WhatsApp number connects through Meta’s WhatsApp Business Platform. Meta reviews your business and number.

Your account is protected

Owners sign in with two-step verification, and each restaurant’s data is kept separate from every other restaurant’s.

Questions restaurants ask

See all questions →
  • Who pays the DiPlato fee?
  • Do I need a new WhatsApp number?
  • Do I need a printer?
  • What if Stripe is still reviewing my account?
  • Is DiPlato a marketplace?
  • Can someone set it up with me?

Ready when you are.

Start on your own today — the Launch Package includes help from a DiPlato specialist.

Start Now